Getting help & support
Reach us from the Support menu in the editor — ask a question, report a bug, request a feature, or leave feedback. We read every message and follow up. You can also email roomsketch3d@immex.tech any time.
Great support is the heart of RoomSketch3D. We read every message that comes through — questions, bug reports, feature requests, and feedback — and we reach out to help you solve problems. You're never on your own here.
Open Support from the top bar (in the editor or on Home; on a phone it's the ? button) and pick what you need: the help centre, the guided tour, the getting-started checklist, or one of four short forms to write to us. Prefer email? Write to roomsketch3d@immex.tech any time.
Step by step
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Ask a question
Stuck on how to do something, or not sure where a setting is? Choose the Question tab and ask anything. Optionally attach the design you're working on for context and add screenshots. Tick OK to email me so we can follow up — then Submit. We'll get back to you.
Question — ask anything; attach your design and screenshots for context. - 3
Report a bug
Something broken or wrong? Choose Bug and describe the problem, what you expected, and how to reproduce it. Attach the affected design and a screenshot if you can — it helps us fix it fast. We'll email you when it's resolved.
Bug — tell us what went wrong, what you expected, and how to reproduce it. - 4
Request a feature
Have an idea? Choose Feature and describe what you'd like to see and how it would help you. Real requests from real users genuinely shape what we build next.
Feature — describe the idea and how it would help; it shapes the roadmap. - 5
Give feedback
Choose Feedback to tell us what's working and what isn't — optionally with a star rating. Every piece of feedback is read and helps shape what gets built. And if the app has helped you, a quick public review on the App Store or Play Store makes a real difference to a small, focused team.
Feedback — rate your experience and tell us what's on your mind. - 6
Or email us any time
Prefer email, or have something that doesn't fit a form? Write to roomsketch3d@immex.tech — a real person reads it, and we'll reach out to help.
Frequently asked questions
Will someone actually read my message?
Yes — we read every single one. Questions, bugs, feature requests, and feedback all reach the team, and we follow up to help solve your problem.
How do I reach support?
Open Support in the top bar of the editor or Home (the ? on a phone) and choose Have a question?, Report a bug, Request a feature or Give feedback, or email roomsketch3d@immex.tech any time.
Where are the help articles and the guided tour inside the app?
In the same Support menu (the ? on a phone): Help & Tutorials opens this help centre in the app, and Guided tour walks you through the editor. The editor's menu also has the Getting-started checklist.
Will I hear back when a bug is fixed?
Yes. If you tick “OK to email me,” we'll email you when something you reported is resolved. Your past submissions are listed in the Support window too.
Is RoomSketch3D the same as RoomSketcher?
No. RoomSketch3D (one word, by ImmEx Technologies, Inc.) is a different product from a different company; the names are similar, the apps are not related. If you bought or signed up somewhere else, that account and purchase won't exist here — check the app name on your receipt. RoomSketch3D support is roomsketch3d@immex.tech and the apps are at app.roomsketch3d.com and on the App Store and Google Play under that exact name.
Start designing your room
Put this into practice in the floor planner: draw it, furnish it, walk through it in 3D — on web, iOS, and Android.
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