Changing or deleting your account
Your account is on the Account tab of Settings: the avatar at the top right → Settings shows the email you're signed in with, whether the purchase is on it, and every signed-in device. Sign out is in the same avatar menu, and Delete Account is at the bottom of the Account tab.
Everything about your account is behind the round avatar (your initial) at the top right of Home and of the editor. Its menu has three items: Settings, About RoomSketch3D and Sign out. There's no separate Profile page any more; your account details are on the Account tab of Settings, which is the tab Settings opens on.
This page covers checking which account you're in, what the Premium badge means, signing out (here, or on a device you're not holding), and exactly what happens if you delete the account. The other two tabs of Settings, General (language, text size, floor naming, plan style) and Measurements & Defaults (units, format, grid spacing, wall thickness), are covered in Every setting explained.
Step by step
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Check which email the account uses
Settings opens on the Account tab. The card at the top shows your name and, under it, the email of the account you're in. If your sign-in didn't share a name, the start of your email (the part before the @) stands in for it; for an Apple Hide My Email address it reads User. Your designs and your purchase belong to that email. If it ends in @privaterelay.appleid.com, you signed up with Apple's Hide My Email. To get back into this account on another device, use Continue with Apple there, not your real email. If the email isn't the one you expected, you're in a second account. See Designs missing after signing in.
The email under your name is the account you're in. Compare it on each device. - 4
Sign out
Sign out is the last item in the avatar menu, on Home and in the editor. It ends the session on this device only. Nothing is deleted: every design stays on the account and is there the next time you sign in, here or on another device. Sign out before lending a device, or when you want to sign in with a different account.
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Sign out a device you're not holding
Below the account card, Signed-in devices lists everywhere the account is signed in: browser and system (for example Chrome on Mac) or the RoomSketch3D app, roughly where and its internet address, and when it was last active. The device you're on has a This device badge. Tap Sign out on another device's row, or Sign out of all other devices (it asks you to confirm), to end those sessions; each one goes back to the sign-in page the next time it does anything. Useful after using a shared computer, or if you get a New sign-in to RoomSketch3D email you don't recognise. Designs are never deleted by signing out.
Signed-in devices: sign out any other device, or all of them at once. - 6
Delete the account (permanent)
At the bottom of the Account tab. The Danger zone reads Permanently delete your account and all your designs. Press Delete Account and a confirmation reads: This will permanently delete your account and all your designs. This action cannot be undone. That is exactly what it does: the account, its purchase record and every design are removed, and support cannot restore them. Cancel closes the dialog without changing anything. If you go ahead, export any design you want to keep as JSON first.
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Back to where you were
Back at the top left of Settings returns you to wherever you came from: Home, or the design you had open.
Tips
Changing your email
There's no field to change the email in the app. Your account is tied to the email it was created with. To move to a new address, for example from an Apple relay address to your real one, sign in once with the new address, then email roomsketch3d@immex.tech from either address. Include both addresses and say which account to keep. Support moves the purchase and the designs across.
Made a second account by mistake?
This usually happens after signing up on iPhone with Hide My Email and then signing in on the web with your real address. You don't need to buy again or redraw anything. Sign out, then sign in with Continue with Apple to reach the original account. If you've already done work in the second account, export those designs as JSON and import them into the original one with From Backup on Home. Or email support with both addresses and we'll merge them.
Keep a backup before you delete
Export each design you care about as JSON. A JSON file re-imports into any account, so nothing is lost even if you start fresh later.
Common mistakes
Deleting the account to 'cancel'
There's nothing to cancel — RoomSketch3D is a one-time purchase with no renewal. Deleting the account only destroys your designs and the purchase record.
Using a different email on another device
Google, Apple and the email code reach the same account only when the email behind them is the same. Apple's Hide My Email gives a different (relay) address, so a real-email sign-in lands in a new, empty account. Compare the email at the top of Settings on each device.
Frequently asked questions
Where did the Profile page go?
It's part of Settings now. The Account tab has the account card (name, email and Premium status), Signed-in devices and, at the bottom, Delete Account; Language is on the General tab. Sign out moved into the avatar menu itself.
How do I sign out of a computer I'm not at?
From any device that's signed in: Settings ▸ Account ▸ Signed-in devices, then Sign out on that computer's row, or Sign out of all other devices. It's signed out the next time it does anything.
Can I sign in on a computer without my email?
Yes, with the phone app: open app.roomsketch3d.com/link on the computer and, in the app, Settings ▸ Account ▸ Link a computer. See Sign in on a computer with your phone.
What happens to my designs if I delete my account?
They're permanently deleted along with the account and its purchase record. There is no recovery. Export anything you want to keep as JSON first.
How do I cancel my subscription?
There isn't one — RoomSketch3D is a single one-time purchase, so nothing renews and there's nothing to cancel. For a refund see Refunds and the money-back guarantee.
Does signing out delete anything?
No. It only ends the session on that device. Your designs stay on the account.
Can I change the email on my account?
Not in the app. Sign in once with the new address, then email roomsketch3d@immex.tech with both addresses. Support moves the purchase (and your designs) to the new account.
My account shows a privaterelay.appleid.com email. Is that wrong?
No. It's Apple's Hide My Email address, and it's how Apple keeps your real email private. It's a real account. On the web, sign in to it with Continue with Apple (same Apple ID). Typing your real email instead creates a different account.
Where are the unit and grid settings?
On the other Settings tabs: Measurements & Defaults has Measurements (units and format) and Floor plan defaults (grid spacing and wall thickness); General has Language and the Design editor settings (text size, floor naming, plan style).
Why does my account say Free when I've paid?
You're almost certainly in a different account from the one you paid with. Check the email at the top of Settings. If you bought on iPhone with Hide My Email, sign out and use Continue with Apple. Otherwise see Restore purchases.
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