Refunds and the 30-day money-back guarantee
One-time purchase, 30-day money-back guarantee on every channel. Where to ask depends on where you paid — web, App Store, or Google Play — and most refund reasons have a two-minute fix first.
RoomSketch3D is a one-time $19.99 purchase — there is no subscription to cancel and nothing recurs. Every purchase is covered by a 30-day money-back guarantee: if it isn't the right fit, you can get your money back within 30 days, no questions asked.
The only thing that changes is where you ask, because the store that took your payment is the one that returns it. This page gives you the exact path for each channel, what to have ready, and — if the reason is something not working — the two-minute fix to try first.
In this guide
- 1
Find out where you paid
Check your receipt email. Stripe / roomsketch3d.com — you bought on the web. Apple (receipt from Apple, 'Report a Problem' link) — App Store in-app purchase. Google Play (order number starting GPA.) — Android in-app purchase. Your purchase channel decides the refund path below; it does not matter which device you use the app on.
- 2
Web purchase (Stripe) — email us
Email roomsketch3d@immex.tech from the address you signed up with, subject Refund, and include the receipt or the last four digits of the card. Refunds are issued within one business day and appear on your statement in 5–10 days depending on your bank. That's the whole process — no form, no reasons required inside the 30 days.
- 3
Apple App Store purchase — request through Apple
Apple handles refunds for in-app purchases itself; we cannot issue them. Go to reportaproblem.apple.com, sign in with the Apple ID that paid, find RoomSketch3D, choose Request a refund and a reason. Apple usually answers within 48 hours. If Apple declines and you're inside our 30-day window, email us with your Apple receipt and we'll sort it out with you directly.
- 4
Google Play purchase — request through Google
Within 48 hours of buying: open play.google.com/store/account/orderhistory, find the order (GPA.xxxx), choose Request a refund. After 48 hours Google routes the request to the developer — that's us: email roomsketch3d@immex.tech with the GPA order number and we'll refund it from the Play Console.
- 5
Pending charge or accidental purchase
A pending line on your statement is the store's authorisation; it becomes a real charge only when the purchase completes, and disappears on its own if it didn't. If you bought by accident, follow the channel steps above straight away — an accidental purchase inside 30 days is always refunded. There is no free trial and no trial-to-paid conversion, so a charge never appears without a purchase you completed.
- 6
Asking for a refund because something isn't working? Try this first
You're welcome to a refund either way. But if the reason is one of the five below, the fix takes about two minutes and you keep the app: The app says it's locked even though you paid — sign in with the same email on every device, then use Profile → Restore Purchases. Steps: Restoring purchases on Apple and Google. Your designs have disappeared — you almost certainly signed in with a different method (Google, Apple, or email code). Steps: Designs missing after signing in. The AR scan isn't available on your phone — it's in the iPhone and iPad app (iOS 15 or later); on Android and the web, every other way to start a plan works the same. Details: AR scan requirements. Your furniture isn't in the catalog — set any piece to your exact size, or build a custom one. Steps: Creating custom furniture. It feels too hard to get started — the four-step checklist gets a first plan done in about fifteen minutes: The getting-started checklist. If the fix doesn't help, follow the refund steps above — no questions asked.
Frequently asked questions
Is there a subscription I need to cancel?
No. RoomSketch3D is a single one-time purchase. Nothing renews and there is nothing to cancel. If you see a recurring charge on your statement, it isn't from RoomSketch3D — check the merchant name.
What does the 30-day money-back guarantee cover?
The full purchase price, on every channel, for 30 days from the purchase date, for any reason. It does not require you to explain why, and it applies to accidental purchases too.
Can RoomSketch3D refund an Apple purchase directly?
No — Apple keeps the payment and processes in-app purchase refunds itself at reportaproblem.apple.com. If Apple declines a request that's inside our 30-day guarantee, email us with the Apple receipt and we'll make it right.
How long does a refund take to show up?
Web refunds are issued within a business day and reach your card in 5–10 days. Apple typically decides within 48 hours and refunds in a few days. Google Play refunds inside 48 hours are immediate; developer-issued Play refunds take 1–3 days.
Does deleting my account refund the purchase?
No. Deleting the account removes your designs and sign-in; it doesn't move money. Request the refund first, through the channel you paid on, then delete the account if you still want to.
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