Troubleshooting
Fixing problems: a design that won't save, missing designs after signing in, a black screen or frozen canvas, connection errors, and slow or interrupted 3D.
Guides in Troubleshooting
Browser support and performance tips
Recommended browsers, plus fixes for a slow 2D canvas or 3D view.
Video Screenshots5 min read
“My design didn't save” — understanding offline behavior
Read the sync indicator, understand offline edits, and recover a change that didn't save.
Video Screenshots4 min read
Designs missing after signing in — find them again
Empty dashboard after signing in? It's almost always a different sign-in method. How to get back to the right account.
3 min read
Fix a black screen, a frozen canvas, a stuck setup screen, or a connection error
Black PDF or 3D view, a canvas that won't move, Quick setup that won't save, or a secure-connection error: the checks for each.
4 min read
Put it into practice
One-time purchase. Web, iOS, and Android. No subscription, ever.
Open RoomSketch3DOne-time purchase. No subscription ever.